Shipping & Delivery
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How long does delivery take?
The delivery time within Germany is approximately 1-3 business days, within the EU approximately ...
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Where is my package?
You should have received a shipping confirmation via email. You can check the delivery status of ...
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When will my order be shipped?
Packages are shipped from Monday to Friday. Orders with confirmed payment are usually shipped the...
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Are there shipping costs?
There are no shipping costs for Great Britain and most European countries. Countries with shippin...
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Is international delivery available?
Available delivery countries in Europe: Austria Belgium Bulgaria Croatia Cyprus Czech Republic D...
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Can I change my delivery adress?
During the checkout process, you can provide an alternative delivery address. This will only appl...
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Can I have my order delivered to a Packstation/Post office?
This is possible for shipments within Germany. Simply provide the relevant details and your perso...
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What can I do if I cannot accept delivery
You can change the delivery time or set a delivery location via the tracking link. Alternatively,...
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What should I do if my package arrives damaged or incomplete?
If the package is damaged, carefully check the contents to ensure the ordered items are intact an...
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Can I refuse to accept the package?
If you refuse the package, the delivery will be returned to the sender. Once the return is receiv...
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Will all items of my order be shipped at the same time?
Whether all items are shipped at the same time depends on the size and quantity of the items. For...
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Why was my package returned to sender?
The following reasons may cause a return: There was an incorrect or incomplete address. The deli...
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Can my order be packaged as a gift?
A gift-packaging service is not offered. The items will be shipped in the manufacturer's original...