You should have received a shipping confirmation via email. You can check the delivery status of your package using the tracking link provided in the email.
Where can I find my tracking number?
In addition to the shipping confirmation in your email inbox, you can also find the tracking number in your customer account.
What should I do if my package is not arriving?
The delivery time within Germany is approximately 1-3 business days, within the EU approximately 2-5 business days, and for the rest of Europe approximately 3-7 business days. Delivery to island areas may take longer.
In case of significant delivery delays, you contact customer service.
An investigation with the shipping provider can be initiated at the earliest after 5 working days (domestic) or 10 working days (international).