The return is still in transit or is being processed. The processing of the return may take up to 14 days.
How can I track my return?
Returns within Germany can be tracked using the DHL tracking number. Returns from other European countries can be tracked with the tracking number of the respective courier and can take up to 14 days.
What should I do if a return is lost?
For returns from Germany, please contact customer service with the tracking number and order number to initiate an investigation.
For returns from other European countries, investigations must be carried out and initiated independently.