Unused and unopened items can be returned within 30 days without prior notice.
Germany:
A free DHL return label will be provided.
Countries outside of Germany:
Returns from countries outside of Germany are at your own expense. Returns should be sent to the following address:
WARDOW GmbH
Magdeburger Straße 5
14641 Wustermark
Germany
Important information for returns from Great Britain:
Due to the customs regulations in Great Britain, special instructions must be observed:
- Fill in the customs declaration issued by the post office completely.
- Attach the received invoice visibly to the outside of the parcel.
- Clearly mark your parcel on the outside as a return.
- Write a clear sender information and include your order number.
Please note that we will not bear any costs in relation with missing or incomplete customs information, and an acceptance will may be refused if necessary. Please contact your local post office for any further questions.
Can I return via a parcel station?
Yes, within Germany, returns can be made via a parcel station.
Which courier can I use?
Free returns within Germany are handled by DHL. Paid returns from countries outside of Germany can be made using any courier of your choice.
Can I return multiple items together?
Multiple items can be returned together. For separate orders, the return deadlines must be adhered to.