Return & Refund
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How can I return my order?
Unused and unopened items can be returned within 30 days without prior notice. Germany: A free DH...
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When will I receive my refund?
The refund will be processed within 10 business days after receiving the return. The processing t...
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Can I return my items for free?
In Germany, returns are free of charge. For returns outside of Germany, you are responsible for t...
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How do I get a return form?
The return form is included in the package. If it is missing, please use the enclosed invoice or ...
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How long can I return my item?
Items can be returned within 30 days. Only unused, complete, and undamaged items will be accepted...
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How do I package my return?
Remove any old shipping labels before preparing the package for return.Use the shipping box or a ...
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Have you received my return?
The return is still in transit or is being processed. The processing of the return may take up to...
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What should I do if my item is damaged, defective or incorrectly delivered?
Contact customer service with the following information: A description of the damage, defect, or...
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Can I exchange an item?
Exchanges are not possible. Please place a new order and return the received item. Can I replace ...
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What should I do in case of flight or transport damage?
The warranty or guarantee only covers manufacturing defects. Damage caused by improper use, accid...
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Are there customs fees for return?
No customs fees apply for returns within the EU.
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What should I do if the item breaks after use?
If the item broke, you can file a written complaint to customer service. The following informatio...