If the item broke, you can file a written complaint to customer service.
The following information is required:
- A description of the defect and how it occurred.
- Order number or proof of purchase.
- 2-4 clear images showing the defect.
Whether an item is repaired or replaced depends on the severity of the defect and the timing of the complaint. The item will be inspected, and a decision will be made regarding the resolution of the issue. Complaints and repairs may take some time to process.
Do I have a warranty on items?
Each item comes with a statutory two-year warranty. If a defect is found, the item will be sent to the manufacturer for repair. All repair costs are covered in case of warranty. Processing may take longer.
Can I have the item repaired myself?
Minor defects can be fixed by a local repair service. Contact customer service with a description, images, and a cost estimate for further steps. If the repair is covered, the costs will be reimbursed upon submission of the receipt.
How can I file a complaint after the warranty has expired?
After the warranty has expired, you can file a claim directly with the manufacturer if a warranty or goodwill policy is in place. Contact the manufacturer with proof of purchase, a description of the defect, and photos of the defective item.
Can my warranty be renewed?
Generally, your warranty does not restart, but there are exceptions.