Order
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How do I place an order?
Add your desired items to the cart and, if applicable, enter a discount code. Click on "Proceed ...
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How do I find a specific product?
To find relevant products, use the categories in the top bar of the shop. Use filters such as bra...
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What if an item is out of stock?
The availability of an item is displayed on the detail page of the item. If an item is out of sto...
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Why do prices change?
Prices are based on independent, internal calculations. Product prices may change due to availabi...
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Why was my order canceled?
Reasons for cancellations may include: Items are no longer sufficiently available. The delivery ...
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Can I change my order after placing it?
Once an order has been placed, it cannot be changed. A reduction in the number of items or a full...
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How can I cancel my order?
To cancel an order, please contact customer service. They will inform you of the status of your o...
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Can I check the status of my order?
You will be informed of any updates regarding your order via email. Alternatively, you can check ...
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What can I do if I did not receive an order confirmation?
If you have a customer account, you can check the order status there. As a guest, please check yo...
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Can multiple orders be shipped together?
No, each order can only be processed individually. However, depending on the number of items and ...
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Can I order by phone or email?
No, orders can only be placed through the shop.